> For the complete documentation index, see [llms.txt](https://cnsonline.gitbook.io/client-registration/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cnsonline.gitbook.io/client-registration/incorrect-password-and-account-lock.md).

# Incorrect password and account lock

Use of incorrect credentials for 5 consecutive attempts will lock your account. Use the forgot password option to reset your forgotten password. 

<figure><img src="https://1727697182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDsTPqsesxL5TIYvP0Uir%2Fuploads%2F94PO0vS5zIDOorjf6TZi%2Fimage.png?alt=media&amp;token=a0440a56-be44-4420-8166-3c28abfda49b" alt=""><figcaption></figcaption></figure>

## Forgot Password

Click on the **Forgot Username/Password?** link if you cannot remember the old password.&#x20;

<figure><img src="https://1727697182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDsTPqsesxL5TIYvP0Uir%2Fuploads%2FlC1BkokHNBSXw2pqq1vZ%2Fimage.png?alt=media&amp;token=d52558f2-f9f2-4f5d-8ca5-dcb12f3a5b97" alt=""><figcaption></figcaption></figure>

Enter your **Email ID** and click **NEXT.**

<figure><img src="https://1727697182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDsTPqsesxL5TIYvP0Uir%2Fuploads%2Fu9CbPHVShhVCpnDe6mzt%2Fimage.png?alt=media&amp;token=fc23fd12-fad6-484e-a1b9-666097ffec0b" alt=""><figcaption></figcaption></figure>

A link will be sent to your registered email address, provided the email address/user id is a valid.&#x20;

<figure><img src="https://1727697182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDsTPqsesxL5TIYvP0Uir%2Fuploads%2FJ263U6cgklaym4m4l7Eg%2Fimage.png?alt=media&amp;token=164258dd-de45-4a6b-90a1-04aff5b1e0e4" alt=""><figcaption></figcaption></figure>

Check your email and click **Reset Password**. registered in Cargoes.&#x20;

<figure><img src="https://1727697182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDsTPqsesxL5TIYvP0Uir%2Fuploads%2FpaQ4qtiq5vtLzrvhVKof%2Fimage.png?alt=media&amp;token=6c8de592-6c8a-426d-a35f-bc9beb6d95e5" alt=""><figcaption></figcaption></figure>

lt takes the user to the page shown below. After entering your new password in both the text boxes click **RESET PASSWORD.** Login using your new password.