Driver Application Statuses

The following lists all available Driver Application statuses and their meaning.

Awaiting Approval

This status is allocated to the application after it has been submitted.

Security Check Reject

This status is allocated to an application that has failed security checks. The rejection will be provided with a reason. E.g., Invalid Photo type ID, Unsuitable Photo ID, Invalid Documentation, etc.

Partially Approved

This status is allocated to an application that has successfully passed the security checks. Links to the Terminal Awareness Course will be provided.

Training Incomplete

This status is allocated to an application when the Terminal Awareness Course has not been completed within 30 days of the link being issued.

Training Failed

This status is allocated to an application after the Terminal Awareness Course test has been failed 6 times.

Approved

This status is allocated to an application after the Terminal Awareness Course test has been successfully passed.

Active

This status is allocated to an application once the terminal has created and dispatched the Driver’s ID Card.

Replacement Card Requested

This status is allocated to an application once the Trucking Company has requested a replacement card. Once the card has been dispatched, the application will revert to “Active”.

Driver Application E-mail Notifications

All driver application e-mail notifications will be sent to the company user who submitted the application(s).

Support Details

Please reach out to us with any support queries at the below e-mail address.

E-mail: [e-mail]