Lost Card (Trucking Company)

This section describes how the Trucking Company can apply for a replacement Driver's ID Card.

1. Driver registration service will be available under Manage → Registration → Driver Registration. 

   
2. By default, the search page loads and displays driver details based on the created date and pagination (20, 50, and 100).  

   
3. To view the driver's details, click on their ID. 

   
4. The system navigates the user to the View Driver page. 

   
5. Go to the left navigation bar and select Terminal Locations.  

6. Click on the three dots option and select LOST CARD. 

   

   Note: The Trucking company users can view the LOST CARD option if the terminal Status is “Active”.

7. An Acknowledgement pop-up window appears on the screen, click ACCEPT. 

   
8. A success message appears on the screen. 

   
9. The terminal status remains “Active”.

10. User navigates to Search Screen, respective driver status is updated as “Active” with Info Icon which displays “Replacement Card Requested” on mouse hover in tooltip.

1. Users can search the “Replacement Card Requested” records by using Site Status filter in additional search criteria.

1. The Trucking Company user receives web and Email notifications with a temporary pass.

2. The Terminal Admin user receives web and email notifications to re-issue a duplicate driver ID card to the Trucking Company user.