> For the complete documentation index, see [llms.txt](https://cnsonline.gitbook.io/drs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cnsonline.gitbook.io/drs/lost-card-trucking-company.md).

# Lost Card (Trucking Company)

This section describes how the Trucking Company can apply for a replacement Driver's ID Card.

1. Driver registration service will be available under Manage → Registration → Driver Registration. <br>

   <figure><img src="/files/zK2Wh9qfF1HiQUXJLOSr" alt=""><figcaption></figcaption></figure>
2. By default, the search page loads and displays driver details based on the created date and pagination (20, 50, and 100).  <br>

   <figure><img src="/files/JmgTZnlvOuxPsOGLeNzM" alt=""><figcaption></figcaption></figure>
3. To view the driver's details, click on their ID. <br>

   <figure><img src="/files/hVWyyqyFEa30uIdHL7D5" alt=""><figcaption></figcaption></figure>
4. The system navigates the user to the **View Driver** page. <br>

   <figure><img src="/files/8fLmfmYXs5rX7ItsZ34g" alt=""><figcaption></figcaption></figure>
5. Go to the left navigation bar and select **Terminal Locations**.  \
   \
   ![](/files/qG1RvBHofFI276lsCCeA)<br>
6. Click on the three dots option and select **LOST CARD**. <br>

   <figure><img src="/files/6GjbdWCCoOulPvfpB331" alt=""><figcaption></figcaption></figure>

   **Note:** The Trucking company users can view the **LOST CARD** option if the terminal **Status** is “**Active**”.\ <br>
7. An **Acknowledgement** pop-up window appears on the screen, click **ACCEPT**. <br>

   <figure><img src="/files/ywN26XUgEdSatlsr5jga" alt=""><figcaption></figcaption></figure>
8. A success message appears on the screen. <br>

   <figure><img src="/files/iKlOLsb3vKOPUoOEnLd7" alt=""><figcaption></figcaption></figure>
9. &#x20;The terminal status remains “Active”.&#x20;
10. User navigates to Search Screen, respective driver status is updated as “Active” with Info Icon which displays “Replacement Card Requested” on mouse hover in tooltip.

<figure><img src="/files/ULQkUbWzcIqkaKmL4ZPp" alt=""><figcaption></figcaption></figure>

11. Users can search the “Replacement Card Requested” records by using Site Status filter in additional search criteria.

<figure><img src="/files/HuxbF4nbrgoqei5tXABD" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ufeFajvwgVSwL1EJkRZA" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/bAtDS6Od7salvSL4AU6z" alt=""><figcaption></figcaption></figure>

12. The Trucking Company user receives web and Email notifications with a temporary pass.&#x20;
13. The Terminal Admin user receives web and email notifications to re-issue a duplicate driver ID card to the Trucking Company user.&#x20;